Last updated: 27 July 2026
Provided by CXDATA LTD ("Refyner", "we", "us"), a company registered in England & Wales under company number 15100231, registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Refyner is a CXDATA product. These product terms sit alongside CXDATA's group policies – Privacy · Terms · Cookies – and a signed order form, where one exists, governs over any conflict.
These Terms of Service ("Terms") govern your access to and use of the Refyner product, websites, and related services (the "Service"). By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organisation, you represent that you are authorised to bind that organisation.
Refyner provides data preparation, scheduling, and pre-built data models that operate against a data warehouse you connect (such as Snowflake). You are responsible for your warehouse, your data, your credentials, and your users' use of the Service.
You must provide accurate information, keep your credentials secure, and are responsible for activity under your account. Notify us promptly of any unauthorised use at security@refyner.com.
As between the parties, you own your data and retain all rights to it. You grant us a limited licence to access and process it solely to provide the Service, as further described in our Privacy Policy and the Data Processing Agreement at refyner.com/dpa.html, which forms part of these Terms. Your raw warehouse data remains in your environment; we process configuration and metadata to operate your dataflows.
You agree not to: use the Service unlawfully; infringe others' rights; attempt to breach security or access data you're not authorised to; reverse engineer or resell the Service except as permitted; or interfere with its operation. We may suspend access for material breach.
Scheduled dataflows on Refyner Cloud are charged per compute hour at the published rate. Usage is metered per run – covering source data ingestion, dataflow runs and scheduled runs – rounded up to the nearest minute and aggregated monthly. Usage fees are invoiced monthly in arrears. Billing disputes must be raised within 30 days of the invoice date. Usage allowances, where included in a plan, do not roll over.
Paid plans include standard support by email, with a response within 1 business day. A 99.5% monthly uptime target applies to Refyner Cloud on paid plans, measured excluding scheduled maintenance and factors outside our control – including Snowflake availability. This target is a statement of the service level we operate to; it does not carry service credits or any other financial remedy. Enhanced service levels with guaranteed response times and service credits are available as a paid Support SLA add-on, agreed by order-form addendum.
We may offer free trials. We may change or discontinue trials at any time, and trial data may be deleted at the end of the trial unless you subscribe.
The Service, including the software and the pre-built models, is owned by Refyner and its licensors and protected by law. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. You may keep outputs generated from your own data; the underlying models and software remain ours.
The Service integrates with third-party platforms (such as Snowflake and your data sources). Your use of those is governed by their terms, and we are not responsible for them.
AI authoring assistance is a forthcoming feature. When released, it will draft and explain dataflows; its outputs are assistance only, and you will be responsible for reviewing and validating them before relying on them. AI assistance runs on Microsoft Azure OpenAI within our own Azure tenancy, under Microsoft’s enterprise terms, and receives schema metadata and explicitly approved sample rows only. Prompts and content submitted through it are not used to train foundation models.
We aim to keep the Service available and may perform maintenance, which we schedule outside business hours where practicable. The 99.5% monthly uptime target in Section 6 applies to Refyner Cloud on paid plans as a service-level target only. A contractually guaranteed availability commitment, with service credits, applies only where you have purchased the Support SLA add-on.
Except as expressly stated, the Service is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that outputs will be accurate for every use. You are responsible for validating results before relying on them.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or loss of profits, revenue, goodwill, anticipated savings, or loss or corruption of data.
Our total aggregate liability arising out of or relating to the Service will not exceed the fees you paid for the Service in the 12 months immediately preceding the event giving rise to the claim. That cap applies to all claims in aggregate – whether in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise – and expressly includes any liability under the indemnity in Section 14. Where you use the Service free of charge, including during a free trial or beta, our total aggregate liability will not exceed £100.
Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
You will indemnify Refyner against claims, losses and reasonable costs arising from your unlawful use of the Service, your data, or your breach of these Terms.
We will defend you against a third-party claim that your permitted use of the Service infringes that third party's intellectual property rights, and will pay damages finally awarded against you by a court or agreed by us in settlement, provided that you notify us promptly in writing, give us sole control of the defence and settlement, and provide reasonable cooperation at our expense.
This indemnity does not apply to any claim arising from: your data or materials you supply; use of the Service in breach of these Terms or applicable law; modification of the Service by anyone other than us; combination of the Service with products, data or services we did not provide, where the claim would not have arisen but for that combination; your continued use of an allegedly infringing release after we have made a non-infringing alternative available; or any free trial, beta or other no-charge use.
If such a claim is made, or in our reasonable opinion is likely to be made, we may at our option modify or replace the Service so that it is non-infringing, procure the rights needed for you to continue using it, or terminate the affected subscription on notice and refund any pre-paid fees for the unused period.
This indemnity is subject in full to the limitation of liability in Section 13, including the 12-month aggregate fee cap, and is your sole and exclusive remedy for any claim that the Service infringes third-party intellectual property rights.
These Terms apply while you use the Service. Either party may terminate per the order term or on reasonable notice. On termination, your right to use the Service ends and we will make your data available for export for 30 days before deletion, subject to law and to the retention periods in our Privacy Policy.
We may modify the Service or these Terms. We'll give reasonable notice of material changes. Continued use after changes take effect constitutes acceptance.
These Terms are governed by the laws of England & Wales, and disputes are subject to the exclusive jurisdiction of the courts of England & Wales. If you use the Service as a consumer, nothing in these Terms affects your statutory rights.
CXDATA LTD, 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ · hello@refyner.com.
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