Last updated: 20 September 2024
Provided by CXDATA Ltd ("Refyner", "we", "us"), a company registered in England & Wales under company number 15100231, registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Refyner is a CXDATA product. These product terms sit alongside CXDATA's group policies — Privacy · Terms · Cookies — and a signed order form, where one exists, governs over any conflict.
These Terms of Service ("Terms") govern your access to and use of the Refyner product, websites, and related services (the "Service"). By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organisation, you represent that you are authorised to bind that organisation.
Refyner provides data preparation, scheduling, and pre-built data models that operate against a data warehouse you connect (such as Snowflake). You are responsible for your warehouse, your data, your credentials, and your users' use of the Service.
You must provide accurate information, keep your credentials secure, and are responsible for activity under your account. Notify us promptly of any unauthorised use at security@refyner.com.
As between the parties, you own your data and retain all rights to it. You grant us a limited licence to access and process it solely to provide the Service, as further described in our Privacy Policy and any Data Processing Agreement. Your raw warehouse data remains in your environment; we process configuration and metadata to operate your dataflows.
You agree not to: use the Service unlawfully; infringe others' rights; attempt to breach security or access data you're not authorised to; reverse engineer or resell the Service except as permitted; or interfere with its operation. We may suspend access for material breach.
We may offer free trials. We may change or discontinue trials at any time, and trial data may be deleted at the end of the trial unless you subscribe.
The Service, including the software and the pre-built models, is owned by Refyner and its licensors and protected by law. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. You may keep outputs generated from your own data; the underlying models and software remain ours.
The Service integrates with third-party platforms (such as Snowflake and your data sources). Your use of those is governed by their terms, and we are not responsible for them.
We aim to keep the Service available and may perform maintenance. Except as set out in a purchased SLA, the Service is provided without an availability guarantee.
Except as expressly stated, the Service is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that outputs will be accurate for every use. You are responsible for validating results before relying on them.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or loss of profits, revenue, or data. Our total aggregate liability arising out of or relating to the Service will not exceed the fees paid in the 12 months preceding the claim. Nothing limits liability that cannot be limited by law.
You agree to indemnify Refyner against claims arising from your unlawful use of the Service, your data, or your breach of these Terms, subject to standard indemnity terms.
These Terms apply while you use the Service. Either party may terminate per the order term or on reasonable notice. On termination, your right to use the Service ends and we will make your data available for export for a reasonable period before deletion, subject to law.
We may modify the Service or these Terms. We'll give reasonable notice of material changes. Continued use after changes take effect constitutes acceptance.
These Terms are governed by the laws of England & Wales, and disputes are subject to the exclusive jurisdiction of the courts of England & Wales.
CXDATA Ltd, 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ · hello@refyner.com.